Refund policy

At Prime Aura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to request a return or refund in accordance with the guidelines below.

Return Eligibility

To be considered for a return, items should be returned in their original condition, including original packaging when applicable. Certain items may not be eligible for return due to hygiene, safety, customization, or other restrictions.

Return Requests

Return requests should be submitted within the applicable return window stated at the time of purchase. Once your request is received, our team will review the details and provide instructions if the item qualifies for return.

Refund Processing

Approved refunds are typically issued back to the original payment method used during checkout. Processing times may vary depending on your payment provider, financial institution, and local banking procedures.

Damaged or Incorrect Items

If your order arrives damaged, defective, or significantly different from what was ordered, please contact us as soon as possible with supporting information and photos when available. We will review each case individually and work toward an appropriate resolution.

Non-Returnable Items

Certain products may be marked as non-returnable due to their nature, usage, personalization, hygiene considerations, or other applicable restrictions.

For any questions regarding returns or refunds, please contact our support team.